At Alta® ("Alta", "we", "our", or "us"), we hold ourselves to a high standard when handling your personal information, whether that information reaches us through your use of our services, our website, or any connected platform (together, the "Platform"), or through any other exchange between us.
1. Information We Collect
Information you give us. This includes your name, email address, phone number, company or organisation name, role, project details, budget indications, and anything else contained in a message, brief, form submission, or proposal request you send us.
Information collected automatically. When you visit the Platform we may record your IP address, approximate location, browser and device type, operating system, referring website, pages viewed, time spent, and interaction events. This information is technical and is used in aggregate.
Information from working together. During an engagement we may hold correspondence, files, brand assets, credentials shared for delivery purposes, invoicing details, and records of meetings and decisions.
Information from third parties. We may receive information about you from analytics providers, hosting platforms, referral sources, or publicly available professional profiles.
2. How We Collect Information
We collect information directly from you when you complete a form, send an email or message, book a call, or engage us for work. We collect it automatically through cookies and similar technologies when you browse the Platform. We may also receive it from third-party services we use to run our business.
We do not attempt to collect sensitive categories of personal information, and we ask that you do not send them to us.
4. Why We Process Your Information
We process personal information in order to:
Respond to enquiries and prepare proposals
Deliver, manage, and invoice for the Services
Maintain records of our engagements and correspondence
Operate, secure, and improve the Platform
Understand how the Platform is used and how our work performs
Send updates or marketing where you have asked to receive them
Prevent fraud, misuse, and security incidents
Meet legal, tax, and regulatory obligations
Where the law requires a lawful basis for processing, we rely on your consent, the performance of a contract with you, our legitimate interests in running and improving our business, or compliance with a legal obligation, depending on the circumstance.
5. Cookies and Similar Technologies
The Platform uses cookies and comparable technologies to keep the site working correctly, remember your preferences, and measure how the site is used.
You can manage or disable cookies through your browser settings. Doing so may affect how parts of the Platform behave. Where required, we will ask for your consent before setting non-essential cookies.
6. How We Share Information
We do not sell your personal information.
We share it only in the following situations:
Service providers. We work with third parties who process information on our behalf, including hosting, analytics, email delivery, form handling, file storage, scheduling, and accounting providers. They may access your information only to perform their function for us.
Collaborators. For some engagements we work with trusted contractors or specialists. Where they need access to deliver the work, they are bound by confidentiality obligations.
Legal and regulatory. We may disclose information where required by law, regulation, court order, or a lawful request from a public authority, or where disclosure is necessary to establish, exercise, or defend legal claims.
Business transfer. If our business is merged, acquired, restructured, or sold in whole or in part, information may transfer as part of that transaction.
7. Third-Party Platforms
The Platform is built and hosted on Framer, which processes certain technical data as part of serving the site. We may also rely on other third-party tools for analytics, communication, and payment.
Each of these operates under its own privacy policy and processing terms. Where we link out to a third-party website or service, we do not control it and are not responsible for how it handles your information.
8. International Transfers
We may store or process personal information in a country other than the one you are based in, including where our service providers operate. Where information moves across borders, we take reasonable steps to ensure it continues to be protected to a standard consistent with this Policy and with applicable law.
9. Storage and Retention
We keep personal information only for as long as it is needed for the purposes described in this Policy, or for as long as we are required to keep it by law.
Enquiries that do not lead to an engagement are retained for a reasonable period in case you contact us again, and then deleted. Records relating to completed engagements are kept for the period required for legal, tax, and archival purposes. Once information is no longer needed, we delete it or render it anonymous.
10. Security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, and alteration. These include access controls, encrypted transmission where available, and vetting of the providers we work with.
No system is entirely secure, and communication over the internet carries inherent risk. We cannot guarantee absolute security, and you share information with us on that understanding.
11. Your Rights
Depending on the laws that apply to you, you may have the right to:
Ask what personal information we hold about you and request a copy
Ask us to correct information that is inaccurate or incomplete
Ask us to delete information where there is no continuing reason to keep it
Object to processing, or ask us to restrict it
Withdraw consent at any time where processing is based on consent
Receive your information in a portable, machine-readable format
Lodge a complaint with the relevant supervisory authority
To make a request, contact us using the details in section 15. We may need to verify your identity first. We will respond within the timeframe set by applicable law.
12. Marketing
If you have opted in to receive updates from us, you can withdraw at any time using the unsubscribe link in any message, or by contacting us directly. Withdrawing from marketing does not affect correspondence necessary to deliver Services you have engaged us for.
13. Children
The Platform is intended for people aged 18 and over, consistent with our Terms of Use. We do not knowingly collect personal information from anyone below that age. If you believe a minor has provided us with personal information, contact us and we will remove it.
14. Changes to This Policy
We may revise this Policy from time to time. The revised version takes effect once published on the Platform, and the date at the top of this page will be updated. Where a change is material, we will take reasonable steps to bring it to your attention.
15. Contact
Contact us for any questions regarding these Terms: